PHHPA Code of Practice

Raising Standards. Protecting Consumers. Strengthening the Sector.

The Park Home & Holiday Park Association (PHHPA) exists to promote transparency, accountability and professionalism across the UK park home and holiday park sector. This Code of Practice sets the standards expected of all PHHPA members, including park operators, manufacturers, suppliers, legal representatives and commercial partners. Membership represents a public commitment to ethical conduct and responsible business practice.

1. Transparency and Honest Representation

Members must provide clear, accurate and truthful information in all advertising, marketing and sales activity. No material information may be concealed or misrepresented. All costs, including pitch fees, running costs, service charges and contractual obligations, must be explained in plain language before any agreement is signed. Buyers must be given reasonable opportunity to review documentation and seek independent advice. Contracts must reflect what has been represented during the sales process.

2. Ethical Sales Conduct

High-pressure or coercive sales tactics are strictly prohibited. Members must ensure that all staff and representatives act with integrity and are appropriately trained. Verbal representations made during the sales process must be capable of being evidenced. Particular care must be taken when dealing with vulnerable individuals. Suitability must always take priority over speed of sale.

3. Legal Compliance and Governance

Members must operate in full compliance with applicable UK legislation, site licence conditions and local authority requirements. Appropriate insurance, documentation and regulatory approvals must be maintained at all times. Membership of PHHPA does not replace statutory obligations; it reinforces them. Members are expected to cooperate with lawful enquiries and uphold regulatory standards.

4. Fair Treatment of Residents and Holiday Homeowners

Residents and holiday homeowners must be treated with dignity, professionalism and respect. Communication regarding fee reviews, rule changes or operational matters must be clear and timely. Members must not engage in retaliatory or discriminatory behaviour. Disputes should be handled proportionately and in good faith, with an emphasis on resolution rather than escalation.

5. Complaints and Accountability

Members must maintain a transparent internal complaints procedure and respond within reasonable timeframes. Complaints should be acknowledged, investigated and concluded fairly. Where appropriate, members should engage constructively with mediation. Persistent or serious breaches of this Code may result in suspension or removal of PHHPA membership.

6. Public Commitment and Use of the PHHPA Badge

The PHHPA membership badge signifies adherence to this Code of Practice and a commitment to higher standards. It may only be displayed by members in good standing. The badge represents accountability, transparency and alignment with sector reform. Misuse of the badge or conduct inconsistent with this Code may result in disciplinary action.

Our Position

The future of the park home and holiday park sector depends on public trust. Ethical operators strengthen the industry. Poor practice weakens it. PHHPA exists to raise standards, support responsible businesses and protect consumer confidence. We stand for transparency, fairness and long-term sustainability.

Join PHHPA

If you operate with integrity and believe in raising standards across the sector, we invite you to join PHHPA. If you are a resident, holiday homeowner or supporter who believes in accountability and reform, stand with us. Together we strengthen the industry and protect its future.