Terms & Conditions
Terms & Conditions
Park Home & Holiday Park Association (PHHPA)
PHHPA is operated by Ninja Business Limited, company number 16471587.
These Terms and Conditions govern the use of www.phhpa.org and the services offered through the Park Home & Holiday Park Association, including training, PHHPA Approved Park applications, Park Standards assessments, Managed Park Support, consultancy, acquisition discussions and other PHHPA commercial services.
Certain services, acquisitions, investments, management arrangements or partnerships may also be subject to a separate proposal, engagement letter, contract, licence, investment document or transaction agreement.
Where a separate written agreement has been entered into, that agreement will take precedence in the event of any conflict with these general website Terms.
1. About PHHPA
PHHPA operates as a commercial industry platform within the UK residential, holiday and leisure park sector.
Our activities include:
- Park operator training and development.
- PHHPA Park Standards and Approved Park Status.
- Managed Park Support and strategic consultancy.
- Park acquisition and development.
- Support for owners considering sale, succession or strategic partnership.
- Engagement with investors, capital partners and professional advisers.
- Industry standards, Fairer Parks initiatives and sector development.
PHHPA is not a government regulator or statutory accreditation body.
Any PHHPA approval, certification, badge or status represents PHHPA’s own assessment against its published commercial and operating standards.
2. Website Information
Information published on the PHHPA website is provided for general business and industry information.
We take reasonable care to ensure that information is accurate when published, but circumstances, markets, regulation and individual opportunities may change.
Nothing published on the website constitutes a guarantee of commercial performance, investment return, business growth, asset valuation, planning approval, financing or acquisition.
Visitors should obtain appropriate professional advice before making material financial, legal, property, planning, tax or investment decisions.
3. PHHPA Approved Park Status
Applications for PHHPA Approved Park Status are subject to assessment and approval.
Payment of an application or assessment fee does not guarantee approval.
PHHPA may review matters including operating procedures, sales and marketing practices, documentation, customer processes, complaints procedures, management systems, staff practices, compliance arrangements and other areas relevant to the PHHPA Park Standards.
PHHPA may request additional documentation or clarification as part of the assessment process.
Approved Park Status remains conditional upon the park continuing to meet PHHPA standards.
PHHPA reserves the right to suspend, withdraw or decline Approved Park Status where standards are not met, information has been materially misrepresented, fees remain unpaid or continued association could reasonably damage the integrity of the PHHPA brand.
4. Use of the PHHPA Name, Brand and Badge
The PHHPA name, logo, Approved Park badge, Fairer Parks branding and associated intellectual property remain the property of PHHPA or Ninja Business Limited.
An approved park receives a limited, revocable and non-transferable licence to use the applicable PHHPA branding for the period during which its approval remains valid.
The badge must not be altered, sublicensed, transferred or used to suggest government approval, statutory accreditation or approval of any specific individual transaction.
When approval ends, use of PHHPA branding must cease within the period specified by PHHPA.
5. Managed Park Support and Consultancy
Managed Park Support may include strategic consultancy, operational support, management services, sales and marketing support, staff development, commercial improvement, development planning or other agreed services.
The exact scope will be defined separately for each client.
Some arrangements may involve management agreements, joint ventures, equity participation or other commercial structures. These will always require separate legal and commercial documentation.
PHHPA does not guarantee any particular increase in turnover, EBITDA, occupancy, sales, asset value or other commercial outcome.
Commercial results depend upon numerous factors outside PHHPA’s control.
6. Training and Education
PHHPA may provide courses, workshops, mentoring, consultancy and training for current or prospective park operators.
Training materials are provided for educational purposes and remain subject to PHHPA intellectual-property rights.
Participation in training does not guarantee acquisition of a park, planning approval, finance, investment, commercial success or PHHPA Approved Park Status.
7. Park Acquisitions and Sell Your Park
PHHPA may consider residential, holiday and leisure parks for acquisition, investment, development, partnership or management.
Submission of an opportunity does not create an obligation upon PHHPA or any connected investor to proceed.
All transactions remain subject to appropriate commercial assessment, valuation, due diligence, funding, legal documentation and final approval.
Indicative discussions, valuations or proposals are not legally binding unless expressly stated in signed documentation.
Confidential information provided in connection with an acquisition opportunity will be handled with appropriate commercial discretion, subject to legal and professional disclosure requirements.
8. Investment and Capital Information
PHHPA works with private investors, high-net-worth individuals, family offices, private-equity organisations, venture-capital relationships and other capital sources.
References to investment capacity, capital relationships or potential funding do not constitute a guarantee that capital will be available for any particular opportunity.
Nothing on the general PHHPA website is intended to constitute regulated financial advice, an offer of securities or a public invitation to invest.
Where a particular transaction or communication falls within financial-services or financial-promotion legislation, it will only be undertaken where legally permitted and subject to any applicable restrictions, documentation and professional advice.
Prospective investors are responsible for obtaining their own independent legal, tax and financial advice.
The FCA defines a financial promotion broadly as an invitation or inducement to engage in investment activity, so keeping specific investment offers and transaction documentation separate from the general public website is the right approach.
9. Fees and Payment
Fees for PHHPA services may be payable in full, by deposit, by instalment or according to a separately agreed payment schedule.
Prices will be stated in the relevant proposal, invoice, checkout page or agreement and may be subject to VAT where applicable.
Work may not begin until the agreed initial payment has cleared.
Where payments become overdue, PHHPA may suspend services until the account is brought up to date.
Business clients remain responsible for all sums contractually due under an agreed service or engagement.
10. Cancellations and Refunds
Many PHHPA services are supplied on a business-to-business basis and cancellation terms may therefore be specified within the individual proposal or agreement.
Where a customer is legally classed as a consumer, statutory consumer rights remain unaffected.
Consumers entering certain distance or off-premises service contracts will ordinarily have a 14-day cancellation period. Where a consumer specifically requests that work begins within that period, a reasonable proportionate charge may become payable for work already completed.
Application, assessment, consultancy or project fees may become non-refundable once substantive work has commenced, subject always to applicable law and any individual written agreement.
Cancellation charges and retention of advance payments must remain reasonable; consumer law does not permit unfair blanket forfeiture clauses.
11. Card Payments and Chargebacks
Customers should contact PHHPA promptly where they believe a payment has been taken incorrectly or a service has not been supplied as agreed.
Nothing within these Terms removes any statutory right a customer may have through their card issuer or payment provider.
Where a chargeback is raised concerning a valid payment for services properly supplied, PHHPA may provide invoices, agreements, correspondence and evidence of service delivery to the relevant payment provider.
Services may be suspended while a disputed payment remains unresolved.
UK government guidance confirms that card issuers may reverse payments through the chargeback process in circumstances such as non-delivery, misdescription or unauthorised use.
12. Intellectual Property
All PHHPA website content, training materials, methodologies, documents, standards, branding, graphics, photographs and other intellectual property are owned by PHHPA, Ninja Business Limited or the relevant rights holder unless stated otherwise.
Content may not be reproduced, resold, distributed, altered or commercially exploited without prior written permission.
13. Suspension and Termination
PHHPA may suspend or terminate a service, approval, licence or commercial relationship where there is a material breach of agreement, non-payment, misrepresentation, misuse of PHHPA intellectual property, serious conduct concerns or a material failure to maintain required standards.
Where appropriate, PHHPA will provide reasonable notice and an opportunity for the matter to be addressed.
14. Limitation of Liability
Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence.
For business customers, and to the extent permitted by law, PHHPA and Ninja Business Limited shall not be liable for indirect or consequential loss, loss of anticipated profit, loss of business opportunity or losses arising from decisions made using general website information.
Consumer statutory rights remain unaffected.
Services supplied to consumers are subject to statutory requirements including reasonable care and skill.
15. Third Parties
PHHPA may introduce or work alongside solicitors, accountants, planning consultants, finance professionals, investors, suppliers, contractors or other independent third parties.
Unless expressly agreed otherwise, those parties operate independently and PHHPA is not responsible for their acts, omissions, advice or contractual obligations.
16. Data Protection
Personal information is processed in accordance with applicable UK data-protection legislation and the PHHPA Privacy Policy.
Commercial and transaction information may also be shared with professional advisers, funding partners or transaction counterparties where reasonably necessary and legally permitted.
17. Changes to These Terms
PHHPA may update these Terms periodically to reflect changes in services, commercial structure or legal requirements.
The version published on the PHHPA website will be the current version.
Material changes affecting an existing contracted service will not override separately agreed contractual rights without lawful basis.
18. Governing Law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have jurisdiction over disputes, subject to any mandatory consumer rights that apply.
Contact
Park Home & Holiday Park Association
PHHPA
Operated by Ninja Business Limited
Company Number 16471587
33 Robjohns Road
Chelmsford
Essex
CM1 3AG
Website: www.phhpa.org
Email: brad@phhpa.org