The Park Home And Holiday Park Association Stands With The People And With Park Operators Committed To Fairness, Transparency, And Responsible Practice

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The sector must change for the people who bought residential and holiday park homes and invested their savings, while supporting the many good park operators who already act with fairness and integrity.

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Privacy Policy

Park Home & Holiday Park Association (PHHPA)
Operated by Ninja Business Group

This Privacy Policy explains how the Park Home & Holiday Park Association (PHHPA), operated by Ninja Business Group, collects, uses and protects personal data when you visit www.phhpa.org, directory.phhpa.org, subscribe to membership, purchase advertising, join as a supporter, or otherwise interact with us.

We are committed to protecting your personal information and handling it in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

PHHPA operates as an industry association supporting standards within the UK park home and holiday park sector. Ninja Business Group is the operating entity responsible for administration, billing systems and digital infrastructure.

For the purposes of data protection law, PHHPA / Ninja Business Group acts as the data controller in relation to personal data collected through our websites and membership systems.

2. Information We Collect

We may collect and process the following categories of personal data:

• Name and contact details including email address and telephone number
• Business details where applicable
• Billing information and subscription records
• Membership status and directory listing details
• Communications sent to us via contact forms or email
• Website usage data including IP address, browser type and analytics information

We do not store full payment card details. Payments are processed securely through third-party providers such as Stripe.

3. How We Use Your Information

We use personal data to:

• Process memberships and subscriptions
• Administer advertising directory listings
• Communicate regarding membership services
• Send relevant updates, newsletters or announcements
• Respond to enquiries and complaints
• Improve website functionality and user experience
• Maintain security and prevent fraud

We will only process personal data where we have a lawful basis to do so, including contractual necessity, legitimate interests or consent.

4. Lawful Basis for Processing

Our lawful bases include:

• Performance of a contract (membership or advertising subscription)
• Legitimate interests in operating and improving our services
• Compliance with legal obligations
• Consent where you have opted in to receive marketing communications

You may withdraw consent to marketing at any time.

5. Marketing Communications

Where you subscribe to updates or become a member, we may send communications relating to industry updates, campaigns or organisational announcements.

You may unsubscribe at any time via the link in our emails or by contacting us directly.

We do not sell or rent personal data to third parties.

6. Advertising Directory Data

Where you create a listing on directory.phhpa.org, information submitted for publication will be publicly visible. Advertisers are responsible for ensuring that any personal data included within listings is lawful to publish.

PHHPA acts as a platform provider and does not independently verify all listing content.

7. Payment Processing

All payments are processed via secure third-party payment providers. We do not retain full card details on our servers. Payment providers process data in accordance with their own privacy policies and regulatory requirements.

8. Data Sharing

We may share personal data with:

• Payment processors
• Website hosting providers
• Professional advisers where legally required
• Law enforcement or regulatory authorities where required by law

We will not share data for unrelated commercial marketing purposes.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including satisfying legal, accounting or reporting requirements.

Membership and billing records may be retained for statutory record-keeping obligations.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

However, no online system can be guaranteed completely secure, and users provide information at their own risk.

11. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure where appropriate
• Object to certain processing activities
• Request restriction of processing
• Request data portability

Requests may be submitted via the contact details on our website.

If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).