Discover What Really Happens When Customers Visit Your Park
PHHPA Mystery Shopper & Sales Audit Service
Professional undercover mystery shoppers, customer experience auditors and sales performance specialists helping holiday park, residential park and leisure park operators identify strengths, weaknesses and opportunities for improvement.
Confidential Service
Non Disclosure Agreements Available
UK Wide Coverage
Holiday & Residential Park Specialists
Tailored Assessment Programmes
What Happens When A Prospective Customer Visits Your Park When Management Are Not Watching?
Every customer interaction shapes the reputation and commercial success of your business. The PHHPA Mystery Shopper & Sales Audit Service provides park operators with a genuine insight into the customer journey, sales process, customer service standards and overall visitor experience.
Using experienced undercover mystery shoppers, individuals, couples or families, we assess every aspect of your operation and provide detailed feedback, practical recommendations and opportunities for improvement.
Whether you operate a holiday park, residential park, caravan park, lodge park or mixed-use development, our tailored assessment programmes are designed to help you improve customer satisfaction, increase sales performance and maintain exceptional operational standards.
How The Service Works
Step 1
Initial
Consultation
We discuss your objectives, concerns and desired outcomes to understand the areas you would like assessed.
Step 2
Scope Of
Assessment
Together we agree the specific aspects of your business to be reviewed, ensuring the assessment is tailored to your requirements.
Step 3
Undercover
Assessment
Our mystery shoppers attend your park as genuine prospective customers and experience your service first-hand.
Step 4
Reporting
Detailed findings are compiled into a confidential report highlighting strengths, weaknesses and opportunities.
Step 5
Improvement Recommendations
Practical recommendations are provided to help improve customer experience, operational standards and commercial performance.
What We Can Assess
Telephone Enquiry
Assessments
- Response Times
- Professionalism
- Sales Ability
- Product Knowledge
- Appointment Setting
- Follow-Up Procedures
Website Enquiry
Assessments
- Online Forms
- Email Enquiries
- Response Quality
- Response Speed
- Lead Handling
- Sales Process
On-Park Customer
Experience
- Arrival Experience
- Reception Standards
- Customer Service
- Park Appearance
- Facilities
- Customer Engagement
Sales Process
Audit
- Sales Presentations
- Product Knowledge
- Closing Techniques
- Objection Handling
- Customer Care
- Lead Management
Accommodation & Facility
Assessments
- Holiday Accommodation
- Lodges
- Caravans
- Restaurants
- Bars
- Entertainment Venues
Mystery Shopper
Options
- Individual Mystery Shopper
- Couple Mystery Shopper
- Family Mystery Shopper
- Overnight Stay Assessment
- Multiple Park Assessments
- Bespoke Assessments
Who Uses This Service
- Holiday Park Operators
- Residential Park Operators
- Leisure Park Operators
- Lodge Park Operators
- Operational Directors
- Caravan Park Operators
- Holiday Village Operators
- Park Owners
- Regional Managers
- Sales Directors
What You Receive
Detailed Written
Report
A comprehensive report outlining findings, observations and opportunities.
Executive
Summary
A concise overview of key findings and recommendations.
Customer Experience Score
Independent scoring of the customer journey and visitor experience.
Sales Performance Score
Assessment of sales effectiveness and conversion opportunities.
Operational Review
Evaluation of operational standards and customer-facing procedures.
Recommendations For Improvement
Practical suggestions designed to improve performance and customer satisfaction.
Action Plan
Clear next steps to support continuous improvement.
Optional Follow-Up Consultation
Additional support to discuss findings and implementation strategies.
Pricing
Tailored To Your Requirements
Every assignment is bespoke and tailored to the client’s objectives.
Services Typically Start From
£750 + VAT
Final Pricing Will Depend Upon
- Location
- Number Of Assessors
- Length Of Visit
- Overnight Stays
- Number Of Parks Assessed
- Reporting Requirements
- Special Instructions
Confidentiality
Complete Confidentiality Guaranteed
All enquiries and assignments are treated with strict confidentiality.
Non Disclosure Agreements are available where required.
Our objective is to help operators improve customer experience, sales performance and operational excellence through constructive, professional and actionable feedback.
Request A Confidential Discussion
Complete the enquiry form below and a member of the PHHPA team will contact you to discuss your objectives and recommend the most suitable mystery shopper and sales audit programme for your business.
Discover What Your Customers Really Experience
Request a confidential discussion today and learn how the PHHPA Mystery Shopper & Sales Audit Service can help improve customer satisfaction, team performance and commercial results.